Privacy PolicyWe value your privacy and are dedicated to ensuring that the personal information you share with us remains secure. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our motorcycle repair services. By using our services or browsing our website, you consent to the collection and use of your information in accordance with this policy. Please take a moment to review the details of our privacy practices.1. Data Controller InformationWe are the data controller responsible for processing the personal data you provide to us. If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the contact details provided on our website.2. Information We CollectWe collect personal information from you in order to deliver high-quality motorcycle repair services efficiently. The types of data we collect include:- Personal Identification Information: Full name, email address, phone number, and any other details you provide to us when contacting our workshop or requesting services.
- Payment Information: Payment details, such as credit card numbers or bank account information, necessary for processing your transactions.
- Repair and Service Information: Details about your motorcycle, including its model, issues, and any repair requests you make.
- Communication Data: Any information you share with us via email, phone, or other communication channels, including messages, inquiries, and feedback.
- Website Usage Information: Information related to your interactions with our website, including your IP address, browsing behavior, and cookies.
3. How We Use Your InformationWe use the personal data we collect for the following purposes:- Service Provision: To provide motorcycle repair services, including diagnosing issues, performing repairs, and managing service requests.
- Transaction Processing: To process payments securely and complete your transactions.
- Customer Support: To respond to your inquiries, provide customer support, and address any concerns you may have regarding our services.
- Marketing Communications: With your consent, to send you promotional materials, updates about our services, and special offers (opt-out options are always available).
- Improving Services: To evaluate the effectiveness of our services and improve the customer experience.
4. Legal Basis for Data ProcessingWe process your personal data under the following legal bases:- Consent: When you agree to share your personal information, such as when signing up for newsletters or consenting to receive marketing communications.
- Contractual Necessity: To fulfill our service agreements with you, such as performing repairs or processing payments.
- Legitimate Interests: To enhance our services, manage customer relationships, and conduct marketing activities, while respecting your privacy rights.
- Legal Obligations: To comply with applicable laws and regulations that may require us to retain or disclose certain information.
5. Sharing Your InformationWe do not sell or lease your personal data to third parties. However, we may share your information in the following circumstances:- Third-Party Service Providers: We may share your data with trusted service providers that assist with payment processing, repair services, and customer support.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
We ensure that all third-party service providers are obligated to protect your personal data in accordance with applicable privacy laws.6. Data RetentionWe retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. Once your data is no longer required, we securely delete or anonymize it.7. Data SecurityWe implement a range of security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:- Encryption: Encrypting sensitive information such as payment details to safeguard your transactions.
- Access Control: Restricting access to your personal information to authorized personnel only.
- Regular Security Audits: Performing periodic security audits to ensure the integrity of our data protection systems.
8. Your RightsYou have certain rights regarding your personal data. These include:- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correct: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: Under certain conditions, you can request that we delete your personal data.
- Right to Data Portability: You can request that your data be provided in a format that allows you to transfer it to another service provider.
- Right to Object: You can object to the processing of your data for marketing or other purposes based on legitimate interests.
To exercise any of these rights, please contact us using the information provided on our website.9. Cookies and Tracking TechnologiesOur website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve the functionality of our website. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.10. International TransfersYour personal data may be transferred to and processed in countries outside of Egypt, including third-party service providers located in other regions. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.11. Children’s PrivacyOur services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such data from our records.12. External LinksOur website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.13. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your personal information.14. ComplaintsIf you believe that we have not adequately protected your privacy or have concerns about our data practices, please contact us directly. You also have the right to lodge a complaint with the relevant data protection authority.15. Contact UsIf you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the contact information provided on our website. 